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    Hi, welcome to digith ticket system.

    We are a creative design studio, now mainly creat email templates, all my email templates sales on themeforest.net, you can view all my templates here

    We set up this ticket system for all my clients, hope to provide best support work.And please add noreply@ticket.digith.com to your address book, if you can not receive the notify email, please check your spam box.

    We also set up an builder online service site, you can use it here.

    Note: if you can not receive our notify email, please check you spam box or change a email clients( gmail, outlook.com, aol, yahoo will ok), many thanks!


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    Is there a way I can add some plugins to the CKEditor?

    Sure you can add plugins to the CKeditor, but you should family with it and js, we did not change the file structure of the C[...]

    Sure you can add plugins to the CKeditor, but you should family with it and js, we did not change the file structure of the CKeditor, you can download the plugin , upzip it into folder plugin, and config it in the config.js , this file are under the folder “CKeditor”.

    Is builder only can hosted into public php webserver, can i install it in local pc?

    Yes, please host the [ digith_template_builder ] and [ html ] folders into a php webserver, then you can use the builder, and[...]

    Yes, please host the [ digith_template_builder ] and [ html ] folders into a php webserver, then you can use the builder, and if you really want, builder can intall into local pc, if you have a local php environment, just copy and paste the above two folder into the /www/ , then you can visit the builder, but , the page you downloaded will get the url like : http://localhost/....., you can not send the email directly, you should replace all the url for images which used in your email from localhot path to absolute publice path by hand, otherwise your email recipients can not see the images, so , i suggest host the file into public webspace, then you can use the page you downloaded to send your campaign directly.

    Where files are saved once the design is complete?

    when you completed the layout, you can: 1 click the [ save project ] small btn to save the project file, the file path will [...]

    when you completed the layout, you can:

    1 click the [ save project ] small btn to save the project file, the file path will be the folder which you choose, and you can load the project file into page window any time.

    2 click the [ download ] button on the left sidebar, then choose the page version, click the red download button to get the final page , the file path is the folder which you choose.

    How to change Google Fonts Api, and change the font-family of text?

    We use metorla( a template of mine) being a sample, please see the bellow screenshots:   You can vist the http://www.g[...]

    We use metorla( a template of mine) being a sample, please see the bellow screenshots:

     

    You can vist the http://www.google.com/fonts to get your favorate google fonts API.

     

    Enter the Google fonts API here and click the change button ( you can find the box by click the [ google fonts ] button on the left sidebar

     

    Then the google fonts will appear at the dropdown list menu:

     

    In the example, i use Roboto and Open Sans, bellow are the effect of these 2 fonts:

    Project File can not Upload into the page window or can not download the email page?

    About the folder permission Please see the bellow screenshots of the folder digith_template_builder, and find the [file] fol[...]

    About the folder permission

    Please see the bellow screenshots of the folder digith_template_builder, and find the [file] folder under the server/php, then use some FTP software to connect your webspace, give that folder a permission like bellow, please do not worry about the security of your webspace, only .html file can be upload into your server, and the file will be delete Immediately after the page loaded into the main window.
        
     

    folde


     

     

     

    About the Php Server ( page can not download)
    Setting the php.ini file:

    Open the php.ini, and find "file_uploads", make sure the value is " on ", and can setting other value like bellow:

    max_execution_time = 100
    max_input_time = 100
    memory_limit = 32m
    file_uploads = on
    upload_max_filesize = 2m
    post_max_size = 32m

    I have bought several templates and want to know if all can unite in a single panel

    Because each template has different modules and css style, so each builder use different jquery code to operate the dom, so, [...]

    Because each template has different modules and css style, so each builder use different jquery code to operate the dom, so, can not join them into one builder, but you can set up a list page, and via it , you can jump into the builder regarding to the template, or you can use our builder online service, just enter all your purchase code, then you can see all the builder link when you login into the builder, but in fact, this is a list file too.

    Change google we fonts API not work

    That's easy, just enter entire code like bellow format: <link href='http://fonts.googleapis.com/css?family=Open+S[...]

    That's easy, just enter entire code like bellow format:

    <link href='http://fonts.googleapis.com/css?family=Open+Sans' rel='stylesheet' type='text/css'>

    Why changing google fonts API not work, font name and font family not display?

    This is due to you not choose a layout file, please choose a layout , not use the index page, because builder use jquery to o[...]

    This is due to you not choose a layout file, please choose a layout , not use the index page, because builder use jquery to operate the dom, so, if you view the index page, when you change the google fonts API, the builder can not find the dom ( style sheet ) to add the google fonts API at the right position, and function will not run,  so, please click a layout first, then change the API will ok.

    Famous Enter and Shift+Enter problem of CKeditor?

    Sometimes, when you click the enter ket to wrap the text, you suddenly found all text disappear, this is due to there is no p[...]

    Sometimes, when you click the enter ket to wrap the text, you suddenly found all text disappear, this is due to there is no p or h tags in the td( parent box ), then please click Shift+Enter to insert a br tag, it can help you to add a new line.

    But sometimes you found Enter key works OK, this is because there are p or h tags in the box, this is due to the CKeditor edit mode setting.

    So, you can note it, if click enter will delete the text, just click Shift+Enter to wrap the text.